Ikeja Electric Customers Complain of Failed Recharge Tokens

• Customers complain of failed recharge tokens

• Unable to recharge meters
• Complaints have not been resolved by Ikeja Electric

Customers within the franchise area of Ikeja Electric have lamented the issue of failed recharge tokens. According to a report by the Guardian Newspapers, prepaid customers of the Distribution Company (DisCo) have been thrown into darkness following the failure of purchased meter recharge tokens. A customer, Mr. Adebunmi Okin who purchased a recharge token which subsequently failed to load has pleaded with Ikeja Electric to resolve the issue. He purchased a token back in December 2020 which failed to load and has since been unable to access the service.

Other customers within the franchise area have complained of the same issue. A resident of Ikorodu, Oluwakemi Olatunji whose meter was newly installed has been trying to resolve the issue for four weeks. “We did everything that we were asked to do by the Ikeja Electric customer care unit. But all we get is an error”, Ms. Olatunji said.

Other consumers from Gbagada and Itokun have had the same complaint: Mr. Oluwafemi Oguneko a resident of Itokun accused Ikeja DisCo of failure to resolve the complaint. “I have not been able to power my house because of gross incompetence. That a complaint will take this long and still be unresolved is unacceptable, I have called the customer care number every day since December”, he said.

Ikeja Electric has failed to respond to messages in respect of the allegations. This is the second time in 3 weeks that reports of customer dissatisfaction have reached the media waves concerning Ikeja Electric (here is the previous item).