- Ethiopia EEU is working towards enhancing its technological infrastructure to take care of a vast customer base.
- The new technology centre will address perennial challenges prepaid users face, including service disruptions.
Ethiopian Electric Utility (EEU) has revealed that it is working towards enhancing its technological infrastructure. This addresses the challenges faced by a vast customer base exceeding 4.6 million nationwide, comprising over 3.75 million post-paid users alongside 900,000 prepaid customers.
Also, the company promises to develop a cutting-edge technology centre valued at USD 48 million, which will address long-standing challenges for its prepaid customers and enhance convenience.
The technological infrastructure is scheduled for completion by year-end and is situated in Addis Ababa’s Kotebe district. The new technology centre will address prepaid users’ perennial challenges, including service disruptions, limited accessibility, and unreliable payment notifications.
The forthcoming upgrade promises to empower customers by enabling effortless account recharges through cards or digital payments, removing the need for physical service centre visits. Moreover, the centre seeks to alleviate the inconvenience of long queues, a significant source of customer frustration.
Furthermore, the technological overhaul of the Kotebe centre extends beyond serving existing customers to accommodate anticipated growth in user numbers. By 2030, EEU plans to implement a system for remote energy consumption readings, providing customers with real-time usage data and ensuring precise billing without manual meter readings.