One of the UK’s largest energy companies, OVO, is to pay £2.37m in compensation for customer…
Search Results for: customer complaint
Steps to Resolve Customer Complaints For Electricity Consumers
Customer satisfaction is the ultimate goal of every business; with a return customer comes a guarantee…
LIBERIA: LERC Approves Guidelines for Customer Complaints
LERC approves guidelines for customer complaints The guidelines to address complaints from consumers Electricity operators to…
Number of Metered Customers Fell by 14,991 in May 2024 — NERC
The latest Metering and Customer Service Standards factsheet for May 2024, released by the Nigerian Electricity…
Do You Know How to Submit Electricity Complaints?
The Nigerian Electricity Regulatory Commission (NERC) plays a pivotal role in ensuring the smooth functioning of…
AEDC Fails to Refund Customers Despite NERC Order
Days have passed since the Nigerian Electricity Regulatory Commission (NERC) ordered Abuja Electricity Distribution Company (AEDC)…
What Electricity Consumers Should Know Regarding Bands and Complaints
On Friday, April 12, the Nigerian Electricity Regulatory Commission (NERC) provided pointers on the revised electricity…
FCCPC and NERC Partner to Resolve Consumer Complaints
FCCPC and NERC address Nigeria’s electricity problems The collaboration is for the proper implementation of structural…
NERC Unveils Electricity Complaints App
NERC, FCCPC develop electricity complaints app The application will offer a timely response to customers’ challenges.…
Improving Mini-Grid Customers’ Service Delivery
The mini-grid market in Nigeria has increased considerably over the past decade. About 38 solar PV…