- Ikeja Electric Distribution Company (IKEDC) customers have taken to social media to complain about difficulties recharging their prepaid meters due to a network outage.
- IKEDC has apologised for the disruption, attributing the issue to severe infrastructure problems with their internet service providers.
Ikeja Electric Distribution Company (IKEDC) customers have expressed frustration on social media over difficulties recharging their prepaid meters. This issue emerged just days after the Eko Electricity Distribution Company (EKEDC) announced a planned service downtime from October 18 to October 21, 2024, due to its migration to a new system.
On Thursday, October 10, 2024, TheCable reported that IKEDC customers were experiencing significant challenges when attempting to recharge their prepaid meters through both online platforms and physical payment outlets. The problems reportedly began more than 24 hours prior, leaving many customers unable to access electricity.
In response to the growing complaints, IKEDC acknowledged the disruption on X, stating that the issue stemmed from a network outage. “We sincerely apologise for your inability to use our payment channels,” the company communicated. They further explained, “Our internet service providers are having severe infrastructure issues, and we are working with them to resolve this promptly and restore normalcy as soon as possible.”
Customers have taken to social media to voice their dissatisfaction, highlighting the inconvenience caused by the inability to recharge their meters. Some expressed concerns about the company’s lack of clear communication regarding the issue and how it affects their access to electricity. Others noted that this disruption has exacerbated existing frustrations with service reliability in the region.
The situation has raised questions about the infrastructure and reliability of service providers in the electricity distribution sector. With the EKEDC also planning a service interruption, customers are increasingly anxious about the stability of the electricity supply in the coming days. The overlapping issues between both distribution companies have compounded the frustrations consumers feel.
As IKEDC works to resolve the network outage, customers are hoping for a swift return to regular service. The ongoing situation highlights the critical importance of reliable payment systems and communication from utility providers, mainly as customers increasingly rely on prepaid meters for their electricity needs. For now, many are left waiting for updates and solutions from IKEDC to restore their access to essential services.