- JEDC will improve service, repair transformers faster, and roll out prepaid meters, starting with Band A, in September 2025.
- JEDC urged prompt bill payments, warned against vandalism, and stressed customer cooperation for reliable power.
The Jos Electricity Distribution Company (JEDC) has pledged to improve service delivery in Gombe State, with faster transformer repairs and the rollout of prepaid meters beginning September 2025.
Speaking at a Customer Consultative Forum in Gombe on Saturday, August 30, the company’s State Operating Officer, Rilwan Shehu, said the session was organised to listen directly to customer complaints and resolve them promptly.
“We are here because our customers are important,” Shehu said. “This forum allows us to meet face-to-face, hear complaints, and provide solutions.”
Regarding recurring concerns about faulty transformers, Shehu stressed that repairs were JEDC’s sole responsibility and urged customers to pay bills promptly to enable timely interventions.
He disclosed that the company would begin metering Band A customers, those with up to a 24-hour supply, before extending to other categories. “By September, we’ll start with Band A. That doesn’t mean others won’t be metered, but that’s our entry point,” he said.
Shehu also decried vandalism of electricity infrastructure, noting that 11 suspects had recently been arrested in collaboration with security agencies. He described buyers of stolen materials as the “major problem,” insisting that cutting off the market would stop vandalism.
While commending residents for improved bill payments, Shehu said service delivery had also improved. “Without customers, we cannot remain in business. And without us, they need us for service delivery. It’s a partnership, and we are determined to make it work,” he added.
Other JEDC officials at the forum warned against tampering with installations and assured residents that the metering programme already underway in Plateau State would reach Gombe next month.
Some customers, however, expressed frustration over unresolved complaints. One participant, Dr. Okezie Ejeagba, said his faulty meter issue had lingered for more than two years. “I can’t be satisfied until I see my units,” he said.