- NERC reminds consumers that purchasing transformers, cables, and poles is the responsibility of Distribution Companies (DisCos).
- Customers should report any pressure to buy these materials to NERC via email or phone.
- NERC pledges to ensure swift action on complaints so that DisCos fulfils its obligations.
The Nigerian Electricity Regulatory Commission (NERC) has reiterated that distribution companies (DisCos) are responsible for purchasing essential infrastructure, including transformers, cables, and poles. This reminder comes after numerous complaints from customers pressured to shoulder these costs themselves.
NERC emphasised that such demands from DisCos are improper and contravene established regulations. The Commission has urged consumers to resist any coercion in purchasing these materials. Customers are reminded that DisCos must ensure the availability and maintenance of these critical components to facilitate uninterrupted power supply.
To address these issues, NERC has set up a dedicated communication channel for reporting any instances of coercion or undue delays in providing the necessary infrastructure. Customers experiencing such problems are encouraged to report their concerns promptly.
NERC has also assured the public that all reports will be treated urgently, and appropriate actions will be taken to hold defaulting DisCos accountable. This initiative aims to protect consumers from unfair practices and ensure that the burden of infrastructure development does not fall unjustly on their shoulders.
In a statement, NERC reiterated its commitment to maintaining a fair and transparent power distribution system, emphasising that customer rights and interests remain a top priority. The Commission continues to work towards improving the efficiency and reliability of Nigeria’s electricity network, ensuring that all stakeholders fulfil their obligations under the regulatory framework.
Customers’ experiences
Meanwhile, several electricity consumers have reacted to NERC’s claims that the DisCos are responsible for purchasing transformers, cables, and poles. Some of these customers claim they have complained about being asked by DisCos to purchase these materials, yet nothing has been done about their situation.
Protecting Customers from Unfair Demands by DisCos
More efforts must be made to ensure that Distribution Companies (DisCos) comply with directives and do not demand that customers purchase transformers, poles, and cables. Often, customers are unaware of their rights or unable to seek justice after making such purchases.
By enforcing compliance, we can protect customers from unfair demands and ensure they receive the services they are entitled to without additional, unjust expenses.