- NERC, FCCPC develop electricity complaints app
- The application will offer a timely response to customers’ challenges.
The Nigerian Electricity Regulatory Commission (NERC) is set to launch an application that will enhance the handling of electricity consumer complaints. This development intensifies its partnership with the Federal Competition and Consumer Protection Commission (FCCPC).
At the signing of the Memorandum of Understanding (MoU) by both commissions, NERC Chairman Engr Sanusi Garba emphasised that the new pact was a step to ensure improved service delivery to electricity consumers. “I think the most prevalent complaint we have in the sector today is the issue of remittance, estimated billing, lack of service completely, or its inadequacy and so on. And all these can be tied to the legacy issues that the industry has been battling with, and also what the reform agenda was intended to address.” Garba stated
The Executive Vice Chairman of FCCPC, Babatunde Irukera, said the pact marked the start of how the industry will be regulated from a consumer protection standpoint and a competition standpoint. Briefing the press, Irukera said the new partnership would also ensure that the huge number of complaints received daily by NERC was satisfactorily attended to.
The Commissioner for Consumer Affairs at NERC, Aisha Mahmud, said the partnership would ensure that both agencies, with customer-centred mandates, could synergise to deliver on their mandate.