- FCCPC hosts consumer complaints forum with BEDC
- The MacArthur Foundation sponsored the event
- BEDC urged to treat complaints brought to the forum with urgency
The Chief State Head Benin Electricity Distribution Company (BEDC) Plc, Mr Abel Enechaziam, has stated that the power utility received at least 459,000 customer complaints between January and November 2021. Mr Enechaziam disclosed this on the Consumer Complaints Resolution Platform organised by the Federal Competition & Consumer Protection Commission (FCCPC) with support from the MacArthur Foundation
Enechaziam also added that BEDC had treated 455,000 complaints in the same period. He noted that the utility had given a mandate to its employees to treat every complaint with urgency and further urged consumers to channel any complaints to the appropriate offices.
In his opening remarks at the programme, the Executive Commissioner, Operations, FCCPC, Dr Adamu Abdullahi, stated that the platform was set up to address customer challenges between the DisCos and consumers. Abdullahi urged BEDC to treat cases brought on the platform promptly.
”Cases brought here must be treated and completely resolved,” Abdullahi said. ”We also want the timeline to be adhered strictly, and any disregard to this directive will be viewed seriously by the FCCPC as insubordination,” he added.