- APSR issues statement on high electricity bills
- Asks consumers to file complaints if dissatisfied with electricity bills
The Authority for Public Services Regulation (APSR), Oman, has issued a statement responding to consumers’ complaints on the rising cost of electricity tariffs. The APSR has clarified that it regulates and monitors electricity tariffs to ensure compliance with the consumers’ standards and accuracy.
The APSR has assured the consumers of the accuracy of electricity bills issued and asks consumers to file complaints of inaccurate billing.
“The authority is currently reviewing the invoices issued by the licensed companies for the months of May and June to ensure their accuracy. And will work in accordance with the legal and regulatory powers granted to it to guarantee the rights of all subscribers.”, the statement read.
“APSR would like to assure all subscribers that it will take the necessary measures to ensure the accuracy of issuing bills by the licensed companies and follow up their compliance with the regulatory frameworks to protect the rights of subscribers.”
The APSR also asked consumers who are not satisfied with their electricity bills to file a complaint through their respective service providers. ”In the event that you are not satisfied with the decision of the licensed companies, please request that the complaint be referred to the authority through the licensed company or by communicating with the authority through the complaints platform.”.