{"id":57403,"date":"2021-05-28T09:31:06","date_gmt":"2021-05-28T09:31:06","guid":{"rendered":"https:\/\/theelectricityhub.com\/?p=57403"},"modified":"2021-05-28T09:31:06","modified_gmt":"2021-05-28T09:31:06","slug":"the-devil-you-know-is-better-than-the-angel-you-dont-know","status":"publish","type":"post","link":"https:\/\/theelectricityhub.com\/the-devil-you-know-is-better-than-the-angel-you-dont-know\/","title":{"rendered":"The Devil You Know&#8230;"},"content":{"rendered":"<p>There\u2019s a popular saying that the devil you know is better than the angel you don\u2019t know, but with the way electricity consumers complain about \u2018NEPA\u2019 not giving them light, it proves they don\u2019t even know their devils.<\/p>\n<p>Since the Nigerian electricity sector does not seem to have any particular \u2018angel\u2019 at the moment, you would think that consumers are at least familiar with their \u2018devils\u2019 (the Distribution Companies). Electricity consumers still refer to NEPA as being responsible for supply; completely unaware of the Distribution Companies (DisCos) and their franchise areas.<\/p>\n<p>This oblivion is the major cause of the poor DisCo-consumer relationship in the value chain. With customers not knowing their DisCos, many issues arise, including customers\u2019 lackadaisical attitude towards electricity sector issues, customers not knowing their rights, customers not aware of complaint redress mechanisms.<\/p>\n<p>So why say the devil you know is better than the angel you don\u2019t know when you don\u2019t even know your alleged devil. Activities such as The Electricity Hub\u2019s Consumer Engagement Programmes have helped educate electricity consumers across the country on issues critical to the value chain. These engagement Programmes consist of forums and dialogues between Distribution Companies and consumers and cover a wide range of electricity sector issues such as consumers\u2019 franchise areas, the Order on the Capping on Estimated Billing, tariff bands, consumer <a href=\"https:\/\/theelectricityhub.com\/rights-and-responsibilities-of-an-electricity-customer\/\">rights<\/a> and responsibilities, among others.<\/p>\n<p>A more informed consumer base gives room for improvement in the sector, <a href=\"https:\/\/theelectricityhub.com\/the-importance-of-electricity-data\/\">ensured accountability is demanded from the DisCos<\/a>, and allows for the proper redressing of issues across distribution service units. Essentially, consumers should know their Distribution Companies so issues can be directed properly. After all, the devil you know\u2026<\/p>\n","protected":false},"excerpt":{"rendered":"<p>There\u2019s a popular saying that the devil you know is better than the angel you don\u2019t know, but with the way electricity consumers complain about \u2018NEPA\u2019 not giving them light,&hellip; <\/p>\n","protected":false},"author":8,"featured_media":57445,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"nf_dc_page":"","footnotes":""},"categories":[221,220],"tags":[381,1156,278,299,1157],"class_list":["post-57403","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-distribution","category-watt-page","tag-consumers","tag-disco-consumer-relationship","tag-discos","tag-distribution","tag-tariff-bands"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>The Devil You Know... &#8226; The Electricity Hub<\/title>\n<meta name=\"description\" content=\"The Nigerian phrase, the devil you know is better than the angel you don&#039;t know contradicts the poor Disco-consumer relationship.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/theelectricityhub.com\/the-devil-you-know-is-better-than-the-angel-you-dont-know\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The Devil You Know... &#8226; The Electricity Hub\" \/>\n<meta property=\"og:description\" content=\"The Nigerian phrase, the devil you know is better than the angel you don&#039;t know contradicts the poor Disco-consumer relationship.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/theelectricityhub.com\/the-devil-you-know-is-better-than-the-angel-you-dont-know\/\" \/>\n<meta property=\"og:site_name\" content=\"The Electricity Hub\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/theelectricityhub\" \/>\n<meta property=\"article:published_time\" content=\"2021-05-28T09:31:06+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/theelectricityhub.com\/wp-content\/uploads\/2021\/05\/The-devil-you-know-01.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1080\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@NGElectricHub\" \/>\n<meta name=\"twitter:site\" content=\"@NGElectricHub\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/theelectricityhub.com\/the-devil-you-know-is-better-than-the-angel-you-dont-know\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/theelectricityhub.com\/the-devil-you-know-is-better-than-the-angel-you-dont-know\/\"},\"author\":{\"name\":\"\",\"@id\":\"\"},\"headline\":\"The Devil You Know&#8230;\",\"datePublished\":\"2021-05-28T09:31:06+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/theelectricityhub.com\/the-devil-you-know-is-better-than-the-angel-you-dont-know\/\"},\"wordCount\":285,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\/\/theelectricityhub.com\/#organization\"},\"image\":{\"@id\":\"https:\/\/theelectricityhub.com\/the-devil-you-know-is-better-than-the-angel-you-dont-know\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/theelectricityhub.com\/wp-content\/uploads\/2021\/05\/The-devil-you-know-01.jpg\",\"keywords\":[\"Consumers\",\"DisCo-consumer relationship\",\"DisCos\",\"Distribution\",\"tariff bands\"],\"articleSection\":[\"Distribution\",\"Watt Page\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\/\/theelectricityhub.com\/the-devil-you-know-is-better-than-the-angel-you-dont-know\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/theelectricityhub.com\/the-devil-you-know-is-better-than-the-angel-you-dont-know\/\",\"url\":\"https:\/\/theelectricityhub.com\/the-devil-you-know-is-better-than-the-angel-you-dont-know\/\",\"name\":\"The Devil You Know... &#8226; 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